Solace Tempo, LLC (“Solace Tempo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we may collect, use, disclose, and safeguard information when you visit our website, contact us, request information, schedule services, or otherwise interact with Solace Tempo.
Information We May Collect
Depending on how you interact with Solace Tempo, we may collect information such as your name, telephone number, email address, contact information, appointment information, payment-related information, and communications you send to us.
When you request or receive healthcare or wellness services, additional information may be required to determine eligibility and safely provide services. This may include health history, medications, allergies, symptoms, treatment information, consent forms, and other health-related information.
Please do not submit sensitive medical information through ordinary website contact forms, social-media messages, or other channels that are not specifically designated for collecting health information.
How We Use Information
We may use information we collect to:
Health information collected in connection with healthcare services is handled in accordance with applicable federal and state privacy requirements.
Where the Health Insurance Portability and Accountability Act (“HIPAA”) applies, protected health information will be used and disclosed as permitted or required by applicable law and the applicable Notice of Privacy Practices.
A website Privacy Policy does not replace a Notice of Privacy Practices when a HIPAA Notice of Privacy Practices is required.
We do not sell your medical information.
Information may be shared when reasonably necessary with healthcare professionals, medical oversight providers, laboratories, pharmacies, technology providers, scheduling or payment providers, and other service providers involved in operating Solace Tempo or providing requested services, subject to applicable privacy and confidentiality requirements.
We may also disclose information when required or permitted by law, regulation, court order, legal process, public-health requirements, or when reasonably necessary to protect the rights, safety, or security of our clients, personnel, business, or others.
Where required, appropriate agreements and safeguards are used with service providers that handle protected health information on our behalf.
Online Scheduling and Third-Party Services
Solace Tempo may use third-party platforms to provide appointment scheduling, payment processing, communications, electronic forms, or other services.
Information submitted through a third-party service may also be subject to that provider’s privacy practices and applicable agreements with Solace Tempo. We encourage users to review the privacy information presented when using these services.
Website Analytics, Cookies, and Similar Technologies
Our website may use cookies and similar technologies that help the website function, understand website usage, improve performance, and maintain security.
We seek to use website technologies in a manner appropriate for a healthcare-related business. Sensitive health information should not be disclosed to advertising or analytics providers except where legally permitted and appropriate safeguards and authorizations, if required, are in place.
If you provide your telephone number or email address, we may use that information to respond to you and communicate about requested services or appointments.
Email, SMS text messaging, and ordinary social-media messaging may not always provide the same level of security as a designated patient portal or secure healthcare communication system. Please avoid sending sensitive medical information through unsecured communication channels.
Marketing communications will be handled in accordance with applicable law, and you may request to stop receiving promotional communications.
Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal and health information against unauthorized access, use, alteration, or disclosure.
However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure.
If a breach involving protected or identifiable health information occurs, Solace Tempo and/or the responsible healthcare entity will provide notifications as required by applicable law.
Depending on the information involved and applicable law, you may have rights regarding your personal or health information.
Where HIPAA applies, these rights may include the right to request access to or copies of certain health records, request corrections, request confidential communications, request certain restrictions, receive information regarding certain disclosures, obtain a copy of the applicable Notice of Privacy Practices, and file a privacy complaint.
Exercising a privacy right will not result in retaliation.
Children’s Privacy
Solace Tempo’s website and services are not directed to children for independent use. Information concerning a minor will be handled in accordance with applicable law and appropriate parent, guardian, or authorized representative requirements.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices. The updated version will be posted on this website with a revised effective date.
Contact Us
Questions or concerns regarding this Privacy Policy or our privacy practices may be directed to:
Solace Tempo, LLC
Middle Tennessee
Phone: 615-392-3580
Website: www.solacetempo.com
Additional privacy contact information may be provided in our applicable Notice of Privacy Practices.
